Fast Flexible Service

  • No Fix - No Fee!

  • No job too big or too small

  • No callout fee

  • We can often visit the same day

  • Telephone support for business account holders only

  • Secure remote control connection for business account holders - connectivity must be setup in advance

  • Work carried out at your home or office

  • Equipment can be delivered to our premises

  • Equipment can be collected from your premises

  • It might be necessary to bring the equipment back to our workshop for repair

  • Our Engineers respect the confidentiality of your personal or business data and it is against the law for us to peruse such data

Terms & Conditions

 

 

Hours of Business

  • 0800 hrs to 2100 hrs

  • 7 days a week

  • On-site overnight projects on request - chargeable at time and a half the hourly rate - between 2100 hrs and 0800 hrs

  • Off-site hours working in our workshop until 2300 hrs is chargeable at the normal hourly rate

  • We are normally closed on Bank Holidays (including the whole weekend)

  • Evening or Weekend work preferred

Locations

  • Approx area covered includes  (including all surrounding residential and industrial suburbs)

     

    • Oxted / Westerham

    • Sevenoaks

    • Tonbridge / Southborough

    • Edenbridge

    • Paddock Wood /Hadlow

    • Tunbridge Wells / Pembury

    • East Grinstead

    • Leigh / Hildenborough / Penshurst

    • Sevenoaks Weald area

    • We can stretch our area of cover for interesting projects only

Priority Work & Disaster Recovery

 

Disaster Recovery takes precedence over scheduled work.

 

Our engineers know that downtime is a disaster for businesses.  Therefore we try to fix crashed systems as a priority over those clients who have been scheduled in the diary.

 

We try to plan to take systems offline for scheduled maintenance or upgrades at off-peak times ie. evenings, early mornings and most preferably on the weekend

 

During the downtime of a business system, we might be able to loan you a system , ie hub/switch, workstation or server, while yours is being repaired, this loan service is subject to availability and could be subject to a small daily charge, preparing and installing the system is also chargeable at the normal hourly rate.

 

(Please note that crashed systems take priority and any scheduled work with another client might need rescheduling.  I am sure all clients would like us to make them a priority if a disaster occurred at their business).

 

Sales & Supplies

 

We usually use Insight Ltd for our Computer Supplies.  They are not a cheap back street supplier, they are a multi-national company with excellent returns policies and an efficient next day delivery service.  We have built an alliance with the sales department and believe this is an important element to our service.

 

For large or expensive orders, we may expect you to purchase the equipment yourselves, we assist you to purchase direct from Insight Ltd or you can choose to purchase from your own suppliers.  We do this because we do not make profit on an equipment we supply, you purchase it for exactly what the value the equipment is worth, not with our bumped up charges on top of it, however we do charge you for the consultancy, and costing of the equipment for the project (not in every case though - for example we do charge for project plans and consultancy, however we do not charge you if we give a straight advise to your query).

 

Internal Staff Training & Development

 

It may be necessary for our Junior Engineers to attend exciting work, for their own personal development.  We do not charge the client if a Junior Engineer attends solely to learn the ropes.

 

Health & Safety

 

Our Engineers are Health & Safety trained, and will not put you into any danger, by leaving electrical equipment exposed or equipment in galley ways etc.  Our Engineers reserve the right to work in a safe workplace, so please do not ask them to work in dangerous conditions or ask them to do something which will harm them or you.

 

InnerSpace Services Limited

2 Owls Court Farm Cottage,  Five Fields Lane,  Four Elms,  Edenbridge,  Kent,  TN8 6NB

Tel:  07810 374202   

 Fax:  07810 379006

jeb@innerspaces.fsworld.co.uk

Company Number:  4264160

Copyright 2004 all rights reserved